The Tenor or the Meerkat? TV Campaigns and Social Media

The Television and the Internet . Two of the most important and influential inventions of the last century.  Whether you condone their influence on today’s culture or not, their ubiquitous nature cannot be denied.  Both offer tantalising opportunities for marketing departments of companies of all sizes.  According to the National Media Museum TV advertising began in Britain when, on the 22nd September 1955, Gibbs Sr advertised its toothpaste on ITV which had began broadcasting as competition to the BBC (http://bit.ly/ce3Lrh).  Things have changed slightly since then!

It is unlikely anyone could have predicted the growth in importance of a successful TV marketing campaign.  Some embed themselves into the public consciousness and others are forgotten quickly.  Here I want to assess whether high profile TV marketing campaigns have an affect on a company’s online presence by conducting a bit of social media research myself.

Racking my brain for TV adverts, the first that popped into my head was GoCompare’s.  Featuring tenor Gio Compario singing a catchy, memorable tune, the advert was stuck in my head following the previous night’s TV consumption.  This was my starting point.  I thought up some other insurance companies which have caught my attention recently.  The most obvious competitor in my head was CompareTheMarket.com’s charming meerkat adverts.  Esure’s Michael Winner adverts also popped up in my thoughts (I must have car insurance on my mind!).  I also threw Moonpig.com, the personalised card service, in there for a bit of variety.

I was interested to see if there was increased conversation about a brand when their TV campaigns were active, and also if a new TV advert would be discussed in social media.  Using Radian6 I entered the brand names of the companies to see how frequently they had been mentioned since January and got the following results:

Figure 1 - Share Of Voice in Social Media

Figure 1 - Share Of Voice in Social Media

From this top level search it would appear that Esure enjoys the lion’s share of social media coverage.  But I am interested in finding spikes in conversation, and linking these to TV marketing campaigns to assess their influence.

The chart below visualises the above information into conversation level trends over the monitoring period, through this we can analyse spikes in conversation, perhaps caused by influential adverts.

Figure 1 - Mentions in social media from January

Figure 2 - Mentions in social media from January

From a first glance it is obvious there were two large spikes in social media conversation concerning two of these companies.  They are:

  • Esure.com on the 11th February with 213 mentions
  • CompareTheMarket.com on the 1st March with 214 mentions

Can these large spikes be attributed directly to the marketing campaigns of these companies?  In short, no and yes.

Esure.com’s spike on the 11th February was not caused by its TV adverts.  By drilling down on the spike in Radian6 I discovered that the spike is caused by the spread of news that Esure is parting company with Lloyd’s Banking Group, it’s majority shareholder.  While many mainstream news articles referenced Michael Winner’s “Calm down dear” catchphrase in their reporting, the news was not a result of the TV campaign.

CompareTheMarket’com’s spike, however, is directly attributed to their effective Aleksandr Orlov the Meerkat campaign.  The day’s social media posts relate to news that the advert, featuring the aristocratic Russian Meerkat, has been nominated for an award.  This social media conversation directly relates to the TV campaigns, and is also extremely positive in sentiment.  A word cloud of the day’s posts highlight that CompareTheMarket.com’s conversation was surrounding its marketing campaign:

Figure 3 - CompareTheMarket's March Spike Keywords

Figure 3 - CompareTheMarket's March Spike Keywords

Looking at CompareTheMarket.com’s trend across January, the increase in mentions at the start of the year caught my eye.

The 4th January saw a spike in CompareTheMarket.com conversation in social media.  The day saw the release of a new advert featuring the Meerkat character.  This sparked Tweets by fans of the advert, for example

  • “I actually love the CompareTheMarket.com advert. Simples!” by @paradiseisdying
  • “been waiting for that comparethemarket.com advert for so long” by @haitherdalee
  • Love the new comparethemeerkat.com ad!!!” by @kaneknight
  • “Cant believe I just enjoyed the latest comparethemarket.com ad with the meerkats” by @louisebinns

From this basic bit of social media research I have found that CompareTheMarket.com’s tv adverts have had an affect on their level of mentions in social media.  Esure’s dominance of the share of voice is actually down to their business dealings rather than any active tv campaign they may have running.

Unfortunately for GoCompare.com, their largest spike on the 13th January with 71 posts is linked with their TV marketing, but for the wrong reasons.  According to Tweets and Blog posts, their adverts have been voted the most annoying of 2009.  Oh dear!  They may take consolation in that at least their ads were well discussed in social media, which is more than can be said for Moonpig and Esure.com!


Eurostar’s Pre-Christmas Woes – A Social Media Perspective

Not all companies get everything right all of the time.  Everyone makes mistakes.  However, in today’s world of the Internet and the growth of social media, when a company does get it wrong, dissatisfied customers can tell everyone about it quickly.  News and opinion are distributed at an alarmingly quick pace through the Internet.  Mainstream News sites are constantly updating their pages to unleash ‘Breaking News’ to the public while Twitter is a platform where opinion can be expressed instantly.

Therefore unhappy customers now have a mighty weapon in the Internet.  If done right, they can air their grievances to anyone with an Internet connection, and the results could permanently scar a company’s online reputation.

A prime example of a company suffering a negative brand presence online currently is Eurostar.  The cross Channel train provider faced though criticism towards the end of 2009 when it halted its services and a number of trains were stranded in the Channel Tunnel.  Eurostar claimed this was down to severe weather conditions, but their explanation did little to appease angry travellers and 24 hour journalists taking to the Internet to express their views.

Mentions of Eurostar are consistent over a three month period, with between 300 and 400 mentions per day.  Over a three month period there are 71,073 mentions.  This is a healthy amount of conversation for such a well known company.  The chart below shows that before the end of December 2009 the level of Eurostar chatter bubbled away nicely.

Fig 1: Eurostar conversation levels

Fig 1: Eurostar conversation levels

There is a large spike in the conversation towards the end of December, when there were 8,955 Eurostar mentions in one day, 13% of all Eurostar conversation over three months occurred on that day.  We know this is attributed towards the cancellation of services and the trains being stuck in the tunnel.  From looking at a word cloud of the spike we can see that posts were largely negative towards Eurostar.  In January conversation around Eurostar returns to similar levels as in 2009.  However, the issue is brought back to the public’s attention on the 12th February when a review was published which criticised Eurostar for being unprepared for it’s pre-Christmas problems.  There were 3,259 Eurostar related posts that day  Again, this was more bad press for the train operator.  However, the spike in conversation was not a drastic as the original in late December.

Fig 2:  Frequently Used Words Around Eurostars Spike in Conversation

Fig 2: Frequently Used Words Around Eurostar's Spike in Conversation

The cloud shows the most frequently used words in Eurostar conversation from the December spike.  Words associated with the company at this time were ‘chaos’, ‘breakdowns’, ‘cancellations’ and ‘havoc’.  Clearly these are not kind of associations that Eurostar desire.  Keeping track of the sentiment of spikes in conversation about your company can aid a strategy to tackle the negative and reward the positive.

Just as the criticism is instant through social media, the response and solution, even just in form of a statement or apology, should also be instant.

We can also visualise the sentiment expressed towards Eurostar over the three month period.

Fig 3:  Sentiment Expressed Towards Eurostar through Social Media

Fig 3: Sentiment Expressed Towards Eurostar through Social Media

From the above chart it is clear that a large amount of the conversation places a negative sentiment on Eurostar.  51% of the analysed posts had a negative sentiment towards Eurostar, and a slightly lower 48% were deemed to have positive sentiment.

While the passenger outrage seems to have died down in the new year, the release of a report into why the service failure occurred re-spark some negative sentiment.  Reports released in February suggested Eurostar were not fully prepared to deal with such a major disruption to their service, and so more criticism is sure to follow.

As social media allows for sentiment to be expressed almost instantly and to there is a greater need for it to be monitored.  Eurostar will no doubt recover from their pre-Christmas woes, but they would do well to ensure their reputation online is not tarnished in the long run!

What impact does Reality T.V. have on a Celebrity’s ‘brand’?

The Celebrity brand is of great importance.  How a celebrity is regarded by the public and how high their profile is can have a direct affect on their earnings.  Keeping track of the brand and maintaining it is therefore crucial.  Here celebrities will be written about in terms of the ‘brand’ that they promote.

Television today is dominated by reality T.V.  It began by taking unknowns and thrusting them into the limelight in what seemed to be an effort to fulfil Orwell’s “fifteen minutes of fame” prediction.  However, never ones to miss a trick, those who dwell in the lower levels of ‘celebrity’ saw an opportunity to boost their profiles and make money.

I was flicking through some of these shows and throught to myself, ‘Just how much can a celebrity’s online profile be boosted by appearing on reality show and how long does this last for?’ and ‘ Where are the contestants discussed, and do some have a more sustained profile than others?’

There were 12 celebrities of varying degrees of fame in the Big Brother House this January, all looking to boost their public profile for the coming year.

For the purpose of my search I focused on six of the housemates, they are:

  • Alex Reid – cage fighter/actor/ Mr. Katie Price
  • Dane Bowers – singer
  • Ivana Trump – entrepreneur, ex-wife of Donald Trump
  • Stephen Baldwin – Hollywood actor
  • Nicola Tappenden – glamour model
  • Lady Sovereign – UK rapper
Fig 1: Contestant mentions over a two month period

Fig 1: Contestant mentions over a two month period

Prior to the start of the show, the majority of the contestants had limited social media profiles, with only Ivana Trump being the centre of a news story on 27th December 2009 involving her, a plane, swearing and children.

Over January, while that the program is on:

  • Alex Reid, is the most discussed, with 11,345 mentions.
  • The closest rival to Reid is Stephen Baldwin with 5,904 mentions, less than half of Reid’s.
  • Ivana Trump and Lady Sovereign had similar levels of mentions at 4,268 and 4,219.
  • Dane Bowers clocked up 2,741 while Nicola Tappenden only managed 555 mentions.

What insight does this give us over the celebrities as a brand in the short term?  It shows that:

  • Appearing on reality T.V. can boost your profile, but some of the celebrities do better than others.
  • The Alex Reid brand is consistently high.
  • The Nicola Tappenden brand bubbles fairly low – between 10 and 20 mentions per day while in the house, peaking on the 18th January when she was evicted.  Post-eviction her brand mentions fall to below ten mentions per day.
  • Lady Sovereign’s mentions are high while on the show.  Following her eviction on the 18th January her daily mentions fall drastically.

They provide a good comparison in how Big Brother can work in favour of the brand, but only in the short term and limited other external factors.

The trend of mentions of the celebrities’ names shows fluctuation.  This highlights that, even while the program is being broadcast, not all the contestants are being consistently discussed in social media.  This seemed surprising, given the attention that the show is given by the tabloids and blogs.  There were spikes in the contestants’ mentions, most notably when they were evicted.  However, there are two clear spikes which stand out in January, and both concern the Alex Reid brand.

The first Alex Reid spike is on the 29th January when his brand receives 1,806 mentions.  This is when he won the show.  Clearly the winning brand gets the lion’s share of the coverage that day.

Fig 2: Frequently Used Words in Winner's Spike

Fig 2: Frequently Used Words in Winner's Spike

The above Word Cloud picks out the most frequently used words in the day’s posts on Alex Reid.  Most of the conversation surrounding his brand is concerned with his success in winning the show.  Where was his success being discussed though?  By segmenting the results by media type we can see where the Alex Reid brand is being discussed the most in relation to his victory:

Fig 3:  Media Location of Alex Reids Victory Mentions

Fig 3: Media Location of Alex Reids Victory Mentions

Micro media, including Twitter, was the platform where a vast amount of Alex Reid conversation was taking place.  Often Twitter users were Tweeting about the result of the show.  Of the Big Brother contestants he is the clear winner not only of the show, but also in terms of mentions of his brand.

However, there are factors other than Big Brother affecting mentions of Alex Reid.  The second spike in Alex Reid activity was the announcement that he and his partner, Katie Price, married in Las Vegas.  This announcement once again boosted the Alex Reid brand in social media, with 1781 mentions on the 3rd February.  You could take the debate further, was the marriage a direct result of Reid’s victory, or would he have married Katie Price regardless?  We’ll let the Heat readers decide that one.

In essence, the celebrity brand remains important for the individual to earn a living.  The public profile is therefore important.  Big Brother appearances do increase a celebrity’s social media presence.  Here we have shown, using Radian6 as a tool, how to monitor brands, comparing them against competitors (the other contestants), and where they are most frequently discussedRadian6 can be used to do this for any brand, aiding and monitoring any social media strategy that could be put in place.  Now the Alex Reid brand needs to sustain the mentions across social media and capitalise on winning the show and the interest in his marriage!

The Celebrity brand is of great importance. How a celebrity is regarded by the public and how high their profile is can have a direct affect on their earnings. Keeping track of the brand and maintaining it is therefore crucial. Here celebrities will be written about in terms of the ‘brand’ that they promote.

Television today is dominated by reality T.V. It began by taking unknowns and thrusting them into the limelight in what seemed to be an effort to fulfil Orwell’s “fifteen minutes of fame” prediction. However, never ones to miss a trick, those who dwell in the lower levels of ‘celebrity’ saw an opportunity to boost their profiles and make money.

Just how much can a celebrity’s online profile be boosted by appearing on reality show and how long does this last for? Where are the contestants discussed, and do some have a more sustained profile than others? We can utilise Radian6 to find out and compare.

There were 12 celebrities of varying degrees of fame in the Big Brother House this January, all looking to boost their public profile for the coming year.

For the purpose of my search I focused on six of the housemates, they are:

· Alex Reid – cage fighter/actor/ Mr. Katie Price

· Dane Bowers – singer

· Ivan Trump – entrepreneur, ex-wife of Donald Trump

· Stephen Baldwin – Hollywood actor

· Nicola Tappenden – glamour model

· Lady Sovereign – UK rapper

Prior to the start of the show, the majority of the contestants had limited social media profiles, with only Ivana Trump being the centre of a news story on 27th December 2009 involving her, a plane, swearing and children.

Over January, while that the program is on:

· Alex Reid, is the most discussed, with 11,345 mentions.

· The closest rival to Reid is Stephen Baldwin with 5,904 mentions, less than half of Reid’s.

· Ivana Trump and Lady Sovereign had similar levels of mentions at 4,268 and 4,219.

· Dane Bowers clocked up 2,741 while Nicola Tappenden only managed 555 mentions.

What insight does this give us over the celebrities as a brand in the short term? It shows that:

· Appearing on reality T.V. can boost your profile, but some of the celebrities do better than others.

· The Alex Reid brand is consistently high.

· The Nicola Tappenden brand bubbles fairly low – between 10 and 20 mentions per day while in the house, peaking on the 18th January when she was evicted. Post-eviction her brand mentions fall to below ten mentions per day.

· Lady Sovereign’s mentions are high while on the show. Following her eviction on the 18th January her daily mentions fall drastically.

They provide a good comparison in how Big Brother can work in favour of the brand, but only in the short term and limited other external factors.

The trend of mentions of the celebrities’ names shows fluctuation. This highlights that, even while the program is being broadcast, not all the contestants are being consistently discussed in social media. This seemed surprising, given the attention that the show is given by the tabloids and blogs. There were spikes in the contestants’ mentions, most notably when they were evicted. However, there are two clear spikes which stand out in January, and both concern the Alex Reid brand.

The first Alex Reid spike is on the 29th January when his brand receives 1,806 mentions. This is when he won the show. Clearly the winning brand gets the lion’s share of the coverage that day.

The above Word Cloud generated through Radian6 picks out the most frequently used words in the day’s posts on Alex Reid. Most of the conversation surrounding his brand is concerned with his success in winning the show. Where was his success being discussed though? By segmenting the results by media type we can see where the Alex Reid brand is being discussed the most in relation to his victory:

Micro media, including Twitter, was the platform where a vast amount of Alex Reid conversation was taking place. Often Twitter users were Tweeting about the result of the show. Of the Big Brother contestants he is the clear winner not only of the show, but also in terms of mentions of his brand.

However, there are factors other than Big Brother affecting mentions of Alex Reid. The second spike in Alex Reid activity was the announcement that he and his partner, Katie Price, married in Las Vegas. This announcement once again boosted the Alex Reid brand in social media, with 1781 mentions on the 3rd February. You could take the debate further, was the marriage a direct result of Reid’s victory, or would he have married Katie Price regardless? We’ll let the Heat readers decide that one.

In essence, the celebrity brand remains important for the individual to earn a living. The public profile is therefore important. Big Brother appearances do increase a celebrity’s social media presence. Here we have shown, using Radian6 as a tool, how to monitor brands, comparing them against competitors (the other contestants), and where they are most frequently discussed. Radian6 can be used to do this for any brand, aiding and monitoring any social media strategy that could be put in place. Now the Alex Reid brand needs to sustain the mentions across social media and capitalise on winning the show and the interest in his marriage!

6Consulting in conjunction with Sky News, Telegraph, Iris Digital, Sun Microsystems, Tweetmeme, Winston & Strawn Bootlaw, Times Online, Capital Business Media and Gorkana are proud to be sponsoring the upcoming Media140 event.

LEADERS IN UK PUBLISHING AND MEDIA TO GET TOGETHER TO DEBATE THE IMPACT OF TWITTER ON THEIR BUSINESSES

Media140 will be the UK’s first micro-blogging event, bringing together the worlds of print, broadcast, online and social media together to debate and discuss the impact of new micro-blogging services such as twitter and how they are changing how news is being sourced and consumed.

The non profit event to be held at Iris Digital on the 20th May is being sponsored and supported by Sky News, Telegraph, Iris Digital, Sun Microsystems, 6Consulting, Tweetmeme, Winston & Strawn Bootlaw, Times Online, Capital Business Media and Gorkana.

With speakers from mainstream media including BBC, The Times and Sky and their new media counterparts from Frontline Club and TechCrunch with a number of respected technology critics, commentators and academics scheduled to attend.

This event shows how the industry is starting to look across commercial boundaries to debate the impact of emerging trends such as twitter as the advertising and publishing markets feel the strain of the recession.

Early bird tickets are available from £35 at  www.media140.com

“Being part of this is important as it is an opportunity for us to discuss what twitter and similar services will mean for industry going forward. Critical to that is that this event is independent and non profit allowing a neutral platform for discussion.”

“The twitter storm is with us and I had originally planned to run this event informally to raise money for Mencap as part of a charity run. As I started to talk to colleagues in the industry it started to grow organically and has shown how the industry is keen to debate these trends early and find ways to empower their businesses rather than shy away from them. ”

“Twitter is and will continue to be one of the central tools we use to locate, engage and collaborate with clients, the industry and subject matter experts.  From a news resource to a customer service platform, Twitter and similar services are set to continue there meteoric rise.  We are pleased to be a part of this important event.”

6Consulting supports the International Federation of Red Cross and Red Crescent Societies ‘Our world. Your move’ campaign

The International Federation of Red Cross and Red Crescent Societies is the world’s largest humanitarian organisation, providing assistance without discrimination to people affected by disasters and conflicts. In conjunction with UK-based 6Consulting, this non-profit organisation has selected Radian6 as its social media monitoring platform.

‘Our world. Your Move.’ addresses challenges ranging from conflict and mass displacement to climate change, migration and global financial crisis. It is now celebrating 150 years since the battle of Solferino, where young Swiss businessman, Henry Dunant, took action to organise civilians to help thousands of wounded soldiers.

The International Federation will use Radian6 to help it find, and take part in, online conversations revolving around humanitarian related topics. This will allow it to directly connect campaign messages with the people that are discussing key and relevant issues online, on a global basis.

Additionally Radian6’s real-time monitoring capabilities, will help the campaign team to quickly spot emerging crises or new issues trending across the world, something that is a huge undertaking without a specialised service. Radian6 will automatically collect conversations of interest to the International Federation, pointing and tracking viral and influence metrics, allowing them to be quickly classified, analysed, sent to specific campaign members and where necessary, responded to.

Paul Taylor, Managing Director of 6Consulting, understands the value of the work carried out by International Federation of Red Cross and Red Crescent Societies. ‘We are very pleased to be involved with an organisation that provides such essential assistance to vulnerable people in desperate times,” he says. “We are proud to be supporting this cause and look forward to furthering its efforts throughout the ‘Our world. Your move.’ campaign cycle and beyond.’

“We know that global communities are passionate about humanitarian issues,” says Zach Abraham, Campaign Manager for the International Federation. “That’s why it’s so important for us to explore every possible channel of communication and to connect with people that want information or to find ways to work with us.”

“Social media is becoming an increasingly important tool. We know it provides opportunities to contact people who it would previously have taken a lot of effort and ingenuity to find.  Working with 6Consulting and Radian6 means we can be instantly alerted to conversations that revolve around relevant issues. This will provide us with a great opportunity to help our community find the resources and information it needs.”

###

About the International Federation of Red Cross and Red Crescent Societies

Founded in 1919, the International Federation comprises 186 member Red Cross and Red
Crescent societies, a Secretariat in Geneva and more than 60 delegations strategically located to
support activities around the world. The Federation’s vision: We strive, through voluntary action,
for a world of empowered communities, better able to address human suffering and crises with
hope, respect for dignity and a concern for equity.

For more information on the ‘Our world. Your move” campaign, which is done in coordination with the International Committee of the Red Cross (ICRC), visit online at http://ourworld-yourmove.org.

All 6Consulting’s work is underpinned by a passion for social media.

Editors’ contact:
Sarah James, 6Consulting
Phone: +44 (0) 207 923 5616
Email: sjames@6consulting.co.uk
Website: www.socialmediamonitoring.co.uk
Twitter : @6consulting

6Consulting expands to new City office

6Consulting expands to new City office

6Consulting, a leading social media monitoring company which brings the Radian6 platform to the UK, announced today that it has relocated its headquarters to a new City of London-based office.

6 Consulting Offices, London

“The move is the direct result of expansion within the company and is an important milestone for our business,” says 6Consulting Co-Founder Paul Taylor. “We had reached a critical mass and needed a new location that can accommodate our growing team and better serve our customers by being in central London.”

The City office features the latest technology for collaboration with 6Consulting’s customers and partners, including a dedicated training facility which has been designed for both client and staff demonstrations. During training sessions, clients can explore the full benefits of the powerful Radian6 platform and related 6Consulting services.

Co-Founder, Matthew Brazil, adds, “We can now fully demonstrate the value we bring to our clients through the social media industry. We could not have taken 6Consulting to the next level without the incredible support our customers have given us and the hard work of the talented 6Consulting team.”

The office also provides a workspace for employees that enhances the flow of ‘real-time’ information that clients are increasingly requesting. Brazil concludes: “This high-quality workspace will help us continue to attract and retain the most qualified talent in the industry.”
6Consulting’s new address is 74 Backchurch Lane, London, E1 1LX
Ends

About 6Consulting:

By combining an understanding of different business departments with innovative technology skills, 6Consulting is enhancing the ‘Social Media Monitoring and Engagement’ projects of many leading brands worldwide.

6Consulting helps brands listen to conversations in social media. It does this by providing access to its carefully selected SaaS (Software as a Service) partner Radian6, helping agencies and corporates conduct complicated interrogation seamlessly on large data volumes. The Radian6 system operates in ‘real-time’ and the user experience is enhanced by its award winning design, all of which sets Radian6 apart from the competition.
All 6Consulting’s work is underpinned by a passion for social media.

Editors’ contact:
Sarah James, 6Consulting
Phone:        +44 (0) 207 923 5616
Email:        sjames@6consulting.co.uk
Website:    www.socialmediamonitoring.co.uk
Twitter    :    @6consulting

6Consulting helps business engage with customers

Social media monitoring and engagement specialist, 6Consulting, is offering a Brand Audit service to companies curious about their social profile. Powered by the Radion6 platform, 6Consulting’s service is set to provide both business-to-business and consumer companies with a means of listening to, and engaging directly with, existing and potential customers via social media networks.

“Whatever industry sector you are in, social networks are becoming an increasingly powerful medium,” says Paul Taylor, Managing Director and Co-Founder of 6Consulting. “We can help brands ‘listen’ to ongoing conversations that can have a direct impact on their business.

“We do this by providing access to our carefully selected SaaS (Software as a Service) partner, Radian6. Working with our clients to ensure that the service is specifically targeted to their needs, we actively monitor all forms of social media including blogs, video sharing and social networks, forums, opinion and review sites, image sharing sites, microblogging platforms, online mainstream media and others as social tools advance. All of our work is underpinned with a passion for social media.”

Based on the volume of commentary and general sentiment monitored, companies can quickly decide whether or not to pursue social media as a channel to reach customers, as well as help to realign any anomalies in brand perception that may become apparent.

“Brand Audits are becoming extremely popular,” continues Taylor. “Organisations new to social media receive a quick but comprehensive, summary of where their brands, products and services are within the social web. It is also an extremely useful tool to help companies manage their brand image on an ongoing basis.”

Radian6 has already seen success in the electronics industry, one of the most ‘buzzed about’ and anticipated topics online. Professional and domestic users alike are continually discussing brands, products and services online in their hundreds, and the audience reading this commentary on a monthly basis runs to several thousands.

One company that has used social media monitoring to great effect is computer giant DELL, which took up the opportunity to not only to monitor the buzz online prior to a product launch, but to hear how the community drove the conversation, its expectations and anticipation.

DELL was able to strategically add to the online conversation with bits of product information or corrections about misinformation. It was careful, however, to allow the conversation to happen as organically as possible. As the programme developed and the reports were returned, DELL learned that its product held a distinct competitive advantage.

“By setting up topic profiles on both Inspiron-related keywords and those of competitor’s products, we learned that customers who were contemplating a purchase of a mini notebook were foregoing competitor’s products in favour of waiting for the new Dell Mini 9,” says Geoff Knox, Supervisor, Global Operations for DELL’s Community Team.

Before the Mini 9 was officially released, mentions of the notebook averaged about 200 posts a day up until the month before the launch. Using the Radian6 topic trend graphs, DELL saw a steady increase in mentions during the 30-day lead-up, and during the week before the release, with mentions spiking at around 2,000 per day. “Monitoring the social web allowed us to join the conversation in a completely relevant way,” says Knox.

[ENDS]

About 6Consulting

6Consulting has evolved from a management consultancy background. Its experience comes from integrating software systems across sales, marketing and customer service departments for some of the world’s leading corporate organisations.

By combining an understanding of different business departments with innovative technology skills, 6Consulting are enhancing the ‘Social Media Monitoring and Engagement’ projects of many leading brands worldwide.

Radian6 announces 6Consulting as their Authorised Solution Partner for the UK Market

Solution partner brings local support to the UK market while providing more focused, regional guidance with social media monitoring, engagement strategy and tactics.

Radian6 has officially unveiled 6Consulting as an Authorised Solution Partner to provide local sales, support and training services to the UK market. (more…)

Trains, Planes, Automobiles, The Economic Crisis and ROI

Saturday is a strange old day! for some reason a sense of calm and a time for reflection descends upon many.  I guess in today’s world any day the markets are closed is a good day, less headlines of economic woe, bank catastrophes or whole countries hitting the wall!

The burning questions for many are how bad will it get? will our business survive? will I keep my job?  Economic downturns, although negative,  do have plus points.  Think about it, as pricing for travel goes up people drive less which means less petrol, less emissions and a respite for our planet.  Less flights overseas which means more audio and video conferencing a plus for companies in this space and of course better for the environment, less train travel which is good for anyone that suffers a daily commute having to stand squashed into a large tin can!

There are ways to win in an economic downturn, it affords us the opportunity to restructure our businesses and focus on that which is important, ‘ROI’.  I watched a great video from Gary Vaynerchuk yesterday on ROI, a truly inspiring chap, perhaps we should get him to give traders and shareholders a pep talk before the markets open on Monday!?

ROI – Return on Investment.  A hugely important question to ask around any activity a company performs.  So if you are in marketing put all of your upcoming campaigns on the table and for each one ask these questions:

1. What is the purpose of this campaign?
2. Who are we targeting?
3. Can we measure the effectiveness of this campaign?
4. Will this campaign generate revenue? how will you know any revenue increase is due to your campaign?
5. Does this campaign make the job of selling easier and more effective?
6. Can I show definite ROI figures?

These are general questions, businesses should be asking many more but If you can’t answer these simple questions with any clarity then stop what you are doing!  Build campaigns that are trackable, measurable and most importantly show an ROI.

What other questions should businesses be asking?

Social Media Monitoring tracks ManFlu!

Two weeks ago I had the worst case of MANFLU! anyone has ever had. Or at least that is how it felt, it was much worse than the strain of flu either my wife or children had suffered from but thankfully I have survived and feel much better.  Throughout this illness I started to wonder just how many other people were in my predicament.  With that thought in mind I fired up Radian6, created a topic profile to search the social sphere for conversation threads around ManFlu!

Almost immediately I felt better, hundreds of other people were actively talking about their ailments.

  1. Blogs – 579
  2. Tweets – 201
  3. Videos – 8
  4. Images – 11
  5. Mainstream News – 8
  6. Forum Discussions – 180

You can see from the trend graph below that up until 24th September we moved along at about 10 mentions per day then it exploded peaking on October 2nd.

There is a great opportunity here for ‘Flu Remedy Purveyors’ to listen, learn, engage and help!

For those of you reading this that are not quite sure just how bad ManFlu is, please watch the short video below.

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