A common challenge facing companies wanting to manage their social media environment efficiently is determining which monitoring tool to use to collect and manage data. The next challenge which often follows once the tool has been chosen is resourcing the initiative.

Managing large complex data volumes requires extensive investigation and resource planning. Doing so is crucial for companies wanting to successfully manage social data across the business. We know that many of our customers prefer to concentrate their resources around outreach and engagement programmes capitalising on opportunities, rather than active listening programmes.

6Consulting provide a number of private and public sector organisations with a comprehensive social media outsourcing facility known as the social media call centre (SMCC). The SMCC fills time, resource and knowledge gaps through a team of trained analysts who actively listen to conversations on behalf of clients, in real time.

Conversations that meet pre-agreed departmental frameworks are routed from the 6Consulting SMCC to our clients Radian6 environment along with appropriate tags and notes guiding the clients engagement strategy. Our outsourcing facility integrates seamlessly into your existing customer service, marketing and PR departments along with existing sales models.

For more information on the 6Consulting SMCC, call to speak with a consultant on +44 (0) 203 468 3939